Returns & Exchanges Policy

At BONIA, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless return process within 14 days of delivery. Please ensure items are in their original condition, unused, and with all luxury packaging and tags intact.

1

Initiate Your Request

Log in to your BONIA account and navigate to 'My Orders' to select the item you wish to return and receive your Return Authorization number.

2

Prepare Your Package

Place the item securely in its original dust bag and box, ensuring all authenticity cards and protective films are included.

3

Ship the Item

Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier point.

4

Quality Check & Refund

Once our artisans verify the item's condition at our warehouse, your refund will be processed to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing