Frequently Asked Questions
Everything you need to know about shopping with BONIA.
What is the standard delivery timeframe for my order?
For local orders, delivery typically takes 3 to 5 business days. International shipping varies by destination but generally arrives within 7 to 14 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original condition, unused, and with all tags attached. Please note that sale items and personalized leather goods are not eligible for return or exchange unless they arrive damaged.
Are BONIA products covered by a warranty?
Yes, all BONIA leather goods and accessories come with a 6-month limited warranty against manufacturing defects. This warranty does not cover wear and tear, accidental damage, or unauthorized repairs.
How should I care for my BONIA leather products?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and store your bags in the provided dust bag when not in use. We recommend using a specialized leather conditioner every few months.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various regional e-wallets. We also offer interest-free installment plans through our partner providers at checkout.
Can I cancel or modify my order after it has been placed?
Once an order is confirmed, it is immediately processed to ensure fast delivery. Therefore, we are unable to cancel or make changes to your order. If you need to change your shipping address, please contact our support team immediately, though we cannot guarantee changes once the parcel is with the courier.